Returns & Exchanges
At KJ Dahlen Books, we want you to be completely satisfied with your purchase. If your order arrives damaged or is not what you expected, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the books in their original packaging or a sturdy box to prevent damage during transit, ensuring the RMA number is clearly marked on the outside.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once we receive and inspect your returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing